In order for a business to document all of its internal processes in compliance with several quality standard's such as ISO9000:2000 & EFQM it not only requires a rapid and reliable platform but also a solid business management strategy. We in ONUVA provide a holistic managerial approach in order to promote business efficiency and effectiveness. There are numerous challenges that organization's face including: poor process reliability, lack of client-driven processes, duplicated inspections, unstable quality control, etc. Our task is not only to identify these issues but make the appropriate changes based on the classic methodology of: design, modeling, execution, monitoring and optimization using Open Source tools such as INTALIO & MULE.